iCabbi emerged as the best option to take my business forward. The platform gives me the control and flexibility to operate my business the way I want and critically to improve the customer experience.
Amber Cars, Leeds UK (900 cars, 90,000 bookings per week, 50% automation through App, IVR and web booker)
City Taxis considered many solutions before taking on board Team iCabbi. The key decision and defining moment was made after meeting the Founders & Directors of iCabbi, although we had a fantastic relationship with our previous provider, Gavan and his team took it to a whole new level. A solution that provided advanced technology combined with a fantastic customer service interface, giving us a unique "best of both World's" system to combat the ever evolving "Virtual Taxi" world.
By the "second" day (the first was to be fair manic with 960 drivers and 70 Call Centre Staff why wouldn't it be??) our staff & drivers loved the iCabbi system. Since installation the most critical importance for us is that everyone at iCabbi has been there and baby sat us through the new launch. iCabbi have a team that holds an unprecedented amount of dedication & commitment to their system & customer. We look forward to a long and unassailable future together.
City Taxis, Sheffield UK, 900 Cars, formerly with Autocab
Data Cars is South London's largest Private Hire company and always the leader when choosing the best technology for the business. It has taken me 25 years to build this business to over 300 cars and I felt for some time my present dispatch system was letting down my drivers and my customers on a regular basis with faults. I therefore travelled the globe in search for the best dispatch system on the market and without any doubt, I believe ICabbi is just that. The ICabbi team managed the whole project step by step.
I was so impressed on the week we went live as ICabbi engineers arrived on Monday 9am and within 2 hours we were live. The switchover only took 10 minutes as everything worked as it should. Furthermore, ICabbi stayed on site for a further three days to make sure we were happy and to help with staff's questions. This professional approach and customer care has ensured Data Cars will be an ICabbi customer for many years to come.
Data Cars, London Uk 300 taxis
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