Location:
Dublin, Ireland
Department:
Marketing
Employee status:
Full Time, Permanent
Experience required:
3 + years’ experience working with (preferably) HubSpot CRM & marketing automation
CRM & Digital Experience Manager
Marketing - Dublin, Ireland

Title:                                   CRM & Digital Experience Manager

Location:                            Dublin

Employee Status:              Full Time, Permanent

Salary:                                Competitive

Experience Required:       3 + years’ experience working with (preferably) HubSpot CRM & marketing automation

 

Company Background

Founded in Dublin in 2010, iCabbi provides taxi companies with the tools they need to compete in today’s fast-paced world. Our taxi dispatch software powers over 800,000 rides every day in Ireland, the UK, Finland, the USA, Canada, Brazil, Australia and New Zealand – and we’re currently expanding into a number of new markets. iCabbi’s vision is to put taxi companies at the centre of mobility. We support this in three key ways: by building the world’s best taxi dispatch system; delivering a marketplace for open innovation and creating new enterprise models to transform the taxi industry.

We recruit people who are Sound, Participate with passion and purpose, who are Ambitious for our customers and themselves, are Resourceful and use Kinetic energy to spark ideas and put them into motion!  Have you got SPARK?

 

Role

We’re looking for a smart, tech savvy and motivated individual to own our customer journey and digital experience from inbound sales all the way to online customer communications and digital events.

You will be responsible for managing our HubSpot CRM, as well as other digital touchpoints such as our WordPress CMS, Zoom webinars, social media and other digital accounts.

 

Responsibilities

  • HubSpot CRM Owner.
  • Responsible for iCabbi customer and market data – keeping it clean, up to date and compliant. Knowledge of GDPR would be beneficial.
  • Working with market CEOs, sales and customer teams to manage their CRM requirements, support sales operations and run relevant reports on request.
  • Owning/tracking digital journey (lead gen, analytics, reporting).
  • Website/Content publishing via WordPress and HubSpot.
  • Working and as part of the marketing team to build inbound marketing campaigns to include website/social, form creation, email sequencing and other communications touchpoints.
  • Manage company webinars, from customer invites to event coordinator to follow up communications, including surveys and polls.
  • Supporting with social media management.
  • Occasional Market research, including analysing industry reports/media and Coordinating data entry projects.

 

Who are you?

  • You will have 3+ years’ experience working with (preferably) HubSpot CRM and marketing automation.
  • You will like working with data and helping people who like it less to like it more!
  • You’ll be happy to multitask and work on a variety of projects at any one time, with multiple stakeholders.
  • You’re organised.
  • Great communication skills. Including writing the odd bit of email or marketing copy where needed (but don’t worry this won’t fall to you!)
  • Interest or experience working in transport/mobility industries.
  • Eager to learn, experiment and get stuck in.

 

What will we give to you?

  • A culture which is second to none!
  • A happy work environment.
  • Opportunity to gain experience and knowledge in a unique industry.
  • Further education and training to enhance your skillset.
  • We empower you to make your own career by working with some of our leading clients and forging new relationships with colleagues and customers.
  • A team of highly experienced technology and development professionals to work with and support you.
  • A leadership team who have a worthwhile mission and who excel at that mission.
  • A chance to work with one of the market leaders in the Taxi Industry, currently disrupting a market and leading change within Mobility.
  • A company that is going from strength to strength with significant growth plans that we are achieving.
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