NEWS ANNOUNCEMENT: iCabbi launch Move AI, next generation NEMT innovation. Find out More.

Give your customers a great passenger experience by offering them multiple ways to book their taxi. Passengers will love how quick and easy it is to order, track, and pay for their cab with your company.

Intelligently match your supply and demand with the world’s most reliable and powerful dispatch system.

Attract and Retain drivers with iCabbi’s stylish, feature-rich iOS and android App.

Grow your NEMT business with the most intelligent and responsive route optimisation solution available today.

Automate your onboarding process with the Driver Docs self-management tool.

Manage your digital payments processing with our industry-first payments solution.

Streamline your back-end operational processes for effective fleet management.

Integrate with value-add third party partners using iCabbi’s open API.

Learning

Blog

Check out the latest stories from the taxi and mobility industry.

Ebooks & Guides

Download product manuals and business support guides to help you manage your fleet.

Events & Webinars

Join us at our next online or in-person get together to keep up to date with all things iCabbi.

iCabbi TV

Watch interviews, event highlights and product demos.

Support

Support Centre

Get direct access to iCabbi’s 24/7 technical support hub.

System Status

View live system reports for the iCabbi platform.

Product Updates

Check out our latest releases on the iCabbi platform.

Why iCabbi?

Find out why iCabbi has a 98% customer retention rate.

Customer Transformation

Meet taxi fleets from around the world and learn about their success with iCabbi.

About Us

Learn about iCabbi, past, present and future.

Team

Meet the team driving the future of iCabbi and the taxi industry.

Structure

Find out about iCabbi’s parent Mobilize, and meet the companies that make up the iCabbi ecosystem.

Taxi Alliance

Find out about our innovative joint venture with Irish & UK customers.

Mobilize Taxi Solutions

Discover our new all inclusive electric vehicle rental bundle.

Partners

Browse iCabbi’s trusted partners, hand-selected to deliver additional value to your fleet.

Work with Us

Got SPARK? Check out our open roles and come work with us.

COOKIE POLICY

Effective Date: 1 January 2023

  • Introduction

We use cookies when you visit the www.icabbi.com website (the “Site“). There are four main types of cookies – here’s how and why we use them.

  • Strictly necessary cookies – strictly necessary cookies allow core website functionality such as user login and account management. Your consent is not required for strictly necessary cookies as the Site cannot be used properly without them.
  •  Performance cookies – performance cookies allow us to recognise visitors to our Site and help us to understand how visitors use the Site. These cookies cannot be used to directly identify a certain visitor. Your consent is required prior to these cookies being deployed on your device.
  •  Functionality cookies – allow us to recognise you and personalise our Site content e.g. language, time zone, enhanced content. Your consent is required prior to these cookies being deployed on your device.
  • Social media cookies – are embedded in tools providing access to social media networks from our Site. Your consent is required prior to these cookies being deployed on your device. 
  • [Targeting cookies – allow us to identify visitors between different websites, e.g. content partners, banner networks. Those cookies may be used to build a profile of visitor interests or show relevant ads on other websites. Your consent is required prior to these cookies bring deployed on your device.]

By using our Site, you agree to us placing strictly necessary cookies on your device and accessing them when you visit the Site in the future. We will only deploy non-necessary cookies on your device when we have obtained your prior consent to do so. If you choose to consent to our use of non-necessary cookies, you may withdraw your consent to these cookies at any time (see section 4 of this policy for further details).

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Further information about cookies can be found at https://www.dataprotection.ie/en/dpc-guidance/guidance-cookies-and-other-tracking-technologies .

Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our Site, and the complete iCabbi user experience that we pride ourselves on providing our customers.

  • What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies to be approved before they can be set on your device. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at:

www.allaboutcookies.org 

www.youronlinechoices.eu 

Cookies do lots of different jobs, like letting you navigate between pages efficiently while remembering your preferences, and generally improve your website experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies may be set by the website you are visiting (‘First Party Cookies’) or they may be set by other websites which run content on the page you are viewing (‘Third Party Cookies’).

  • Cookies used on the iCabbi Website 

Coolnagour Ltd. t/a iCabbi (“us”/” our”/” we”) uses First Party Cookies and Third Party Cookies. We use cookies in order to make the Site easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Site is used so that we can make sure it is as up to date, relevant and error free as we can.

Our Privacy Statement will apply to the processing of any personal data collected through cookies on the Site.

List of Cookies on the iCabbi Website

Cookie

Cookie Type

Purposes

Personal Data Processed

Expiry

1st or 3rd Party

Hstc

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

[2 years]

https://www.hubspot. com

Hubspotutk

This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

[10 years]

https://www.hubspot. Com

Hssc

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

[30 minutes]

https://www.hubspot. Com

Hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

[None]

https://www.hubspot. Com

hs_testcookie

This cookie is used to test whether the visitor has support for cookies enabled.

[(Expires: Session cookie)]

https://www.hubspot. Com

hsPagesViewedThis Session

This cookie is used to keep track of page views in a session.

[Session cookie]

https://www.hubspot. com

_ga

Performance

Used to distinguish users.

[2 years]

Google Analytics

 

Google LLC.icabbi.com

_gid

Performance

Used to distinguish users.

[24 hours]

Google Analytics

_gat

Performance

Used to throttle request rate.

[1 minute]

Google Analytics

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

[30 seconds to 1 year]

Google Analytics

_gac_<property-id>

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

[90 days]

Google Analytics

intercom-id-<id>

This cookie is used for to keep track of a visitor’s identity.

[20 Years]

Intercom

lang

Functionality

This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.

[Session]

ads.linkedin.com

bcookie

This cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly.

[2 Years]

linkedin.com

lidc

Targeting

This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website.

[1 day]

linkedin.com

gcl_au

This cookie is used by Google Analytics to understand user interaction with the website.

[3 month]

linkedin.com

vuid

This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.

[2 Years]

https://vimeo.com/

gat

This cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.

[1 minute]

https://tools.google.co m/dlpage/gaoptout

fbp

This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

[3 months]

https://www.icabbi.com

test_cookie

Targeting

This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user’s browser supports cookies.

[15 minutes]

https://doubleclick.net

bscookie

This cookie is a browser ID cookie set by Linked share Buttons and ad tags.

[2 Years]

linkedin.com

fr

The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

[3 months]

https://www.facebook.com/

YSC

This cookies is set by Youtube and is used to track the views of embedded videos.

[Session]

https://www.youtube.com/

VISITOR_INFO1_LIVE

Targeting

This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

[5 months and 27 days]

https://www.youtube.com/

IDE

Targeting

Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.

[1 year]

https://doubleclick.net

UserMatchHistory

Targeting

Linkedin – Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.

[1 month]

linkedin.com

AnalyticsSyncHistory

Strictly necessary

Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries

[1 month]

LinkedIn Corporation

.linkedin.com

AnalyticsSyncHistory

Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries.

1 month

linkedin.com

[Please refer to your browser help for opting out of this cookie]

li_gc t

Used to store guest consent to the use of cookies for non-essential purposes.

[2 years]

linkedin.com

loglevel

[Never]

https://www.icabbi.com

CONSENTl

[16 years 5 months 25 days][12 hours]

https://www.youtube.com/

yt-remote-device-id

[Never]

https://www.youtube.com/

yt-remote-connected-devices

[Never]

https://www.youtube.com/

__cf_bm

Strictly necessary

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

[30 minutes]

Cloudflare Inc.

.hubspot.com

CookieScriptConsent

Strictly necessary

This cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly.

[1 month]

CookieScript

icabbi.com

__cf_bm

Strictly necessary

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

[30 minutes]

Cloudflare Inc.

.vimeo.com

li_gc

Strictly necessary

Used to store guest consent to the use of cookies for non-essential purposes

[6 months]

LinkedIn Corporation

.linkedin.com

__hssrc

Performance

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

[Session]

HubSpot Inc.

.icabbi.com

__hstc

Performance

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

[6 months]

HubSpot Inc.

.icabbi.com

__hssc

Performance

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

[30 minutes]

HubSpot Inc.

.icabbi.com

_gcl_au

Targeting

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

[3 months]

Google LLC.icabbi.com

bcookie

Targeting

This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.

[1 year]

Microsoft Corporation

.linkedin.com

bscookie

Targeting

Used by the social networking service, LinkedIn, for tracking the use of embedded services.

[1 Year]

LinkedIn Corporation

.www.linkedin.com

_fbp

Targeting

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

[3 months]


Meta Platform Inc.

.icabbi.com

hubspotutk

Functionality

This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary

[6 months]

HubSpot Inc.

.icabbi.com

  • Cookies used on the iCabbi Dispatch Application

Coolnagour Ltd. t/a iCabbi (“us”/” our”/” we”) uses First Party Cookies and Third Party Cookies. We use cookies in order to make the iCabbi Booking and Dispatch Application (the “Application“) easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Application is used so that we can make sure it is as up to date, relevant and error free as we can.

Our Privacy Statement will apply to the processing of any personal data collected through cookies on the Application.

  1. List of Cookies on the iCabbi Dispatch Application

Cookie

Cookie Type

Purpose

Personal Data Processed

Expiry

1st or 3rd Party

booth_mode

Cookie to store a user preference in relation to how the system should operate

[30 days]

1st

Extension

Cookie which stores the phone extension the user of the application is using

[30 days]

1st

login_redirect

Cookie to manage a HTTP redirect after the user has logged in

[30 days]

1st

user_location

Cookie storing the office code at which the user is logged into. This is only set for companies who operate multiple offices

[30 days]

1st

Version

Cookie storing the current application version number

[30 days]

1st

_ga

Performance

Used to distinguish users.

[2 years]

Google Analytics

_gid

Performance

Used to distinguish users.

[24 hours]

Google Analytics

_gat

Performance

Used to throttle request rate.

[1 minute]

Google Analytics

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

[30 seconds to 1 year]

Google Analytics

_gac_<property-id>

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

[90 days]

Google Analytics

 

  1. Session Cookies

Session cookies allow the Dispatch Application users to be recognised within the application so that any page changes or data selection you, as user, do is remembered from page to page. Session cookies are stored in temporary memory and are not retained after the browser is closed.

List of Session Cookies on the Dispatch Application

Cookie

Cookie Type

Purpose

Personal Data Processed

Expiry

1st or 3rd Party

Authautologin

Cookie to manage a user preference to remain logged in

[From 4hrs to 30 days (The expiry date is customisable per client)]

1st

Session

Cookie for Session Management

[From 4hrs to 30 days (The expiry date is customisable per client)]

1st

  • Controlling Cookies: Your Preferences and Consent

We only deploy strictly necessary cookies upon the initial loading of our Site. All other types of cookies are non-necessary and so we need your prior consent to deploy them. Non-necessary cookies help to maximise your experience when using our Site. 

We request your prior consent to use non-necessary cookies via our cookie banner: 

  • by clicking “Accept All“, you will consent to our use of all strictly necessary and non-necessary cookies; 
  • by clicking “Decline All” you will [refuse consent to all non-necessary cookies and these will not be deployed on your device]; and  
  • by clicking “More Information“, you can consent to some, all or none of our non-necessary cookies before they are deployed on your device.

Once you set your cookie preference, you can change your preferences by withdrawing your consent at any time via [our cookie banner]. 

  • Web Beacons

Web beacons (also known as Internet tags, pixel tags and clear GIFs) are typically transparent graphic images placed on our Site. Web beacons are used in combination with cookies to measure the actions of visitors on websites. We may use web beacons to obtain information such as the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page.

We may also use web beacons in marketing emails sent by our system. If you receive the HTML formatted version of such emails and your email is configured to download images, a record of whether or not you open the email (and, if you open the email, how frequently you open it) will be saved with your subscriber history. Your engagement with the content of the communication (such as which links you click on) will also be recorded.

We may use this information in aggregated form to give us an indication of the popularity of content and to help us make decisions about future content and formatting. We may also use the information to publish more content relevant to users in future issues and to unsubscribe recipients who haven’t opened our emails for a period of time.

  • Managing Cookies in your Browser

In addition to the options provided above, you may refuse or accept cookies from the Site at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s site via your help screen. We have also supplied links to several of the more popular browsers for procedures on how to view and disable cookies.

Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

  1. How to delete Cookies

For further information on how to delete cookies we recommend that you read the information provided at following link: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html 

  1. Further Information

You can find more information about cookies by visiting www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

For further information about Google Analytics see: Safeguarding your data 

To opt out of being tracked by Google Analytics across all Sites, visit: http://tools.google.com/dlpage/gaoptout 

If you would like further information about the cookies used in relation to YouTube videos, the YouTube privacy notice, including details about YouTube related cookies, is available at:

https://www.google.co.uk/policies/privacy/.

If you would like to find out more about advertising networks and affiliate programmes and how cookies are used for these purposes, please visit: www.youronlinechoices.com. This is an information portal which is run by the Internet Advertising Bureau (IAB), the trade association for digital advertising, and will provide you will all the information you need to know about online behavioural advertising and the choices available to you.

  • Contact Information

If you have any queries in relation to this Cookies Policy, please contact us at compliance@icabbi.com 

 

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