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Voice & Phone Solution

Some people will always want to book a taxi using their voice. But that doesn’t mean you need to employ a large team of phone operators. iCabbi Voice offers a complete IVR package to automate your taxi booking service, along with additional features to help reduce the numbers of calls needed to be handled by phone operators.

Benefits
Features
The Complete IVR & Phone Solution for Taxi Fleets
Save Time & Money with Intelligent Call Automation
Create and manage users in seconds, make changes to your call routing, easily configure your automated features including setting up bespoke greetings and instructions.
Reduce the need for live operators by enabling passengers to book, confirm & cancel via phone commands and intelligent voice recognition.
Reduce dead miles and no-shoes. Use automated callouts to confirm with passengers that taxi bookings are still required and/or if they would like their taxi to arrive earlier. Allow passengers to cancel their bookings via automation, reducing agent intervention.
View your call stats to see how your automated features are handling calls and understand call trends to optimise your staff rota.
Allow operators to work from home, or easily outsource your call taking. RTCs (Real-time Communicators) means only a laptop, headset and internet connection is needed to take your calls.
iCabbi Voice & Phone Solution Features:
Answers all your call taking needs!
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about iCabbi Voice & Phone Solution?
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